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openai_blog · Nov 13, 2026 · news

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Shield helps technicians hand off legacy portal work with OpenAI

the OpenAI blogNov 13, 2026
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In brief

Shield uses OpenAI to help IT technicians hand off work in legacy portals. Its Forge agents navigate systems so technicians can focus on issues needing their judgment.

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Shield helps technicians hand off legacy portal work with OpenAI

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