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arxiv_cs_cl · Oct 22, 2026 · paper

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Cost-Aware Abstention for LLM-Based IT Ticket Classification

arxiv.orgOct 22, 2026
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Wrong automatic routing of an IT support ticket can cost more than human triage. We evaluate cost-aware abstention as an offline, cost-conditional readiness assessment: select a routing policy on calibration data unde...

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Cost-Aware Abstention for LLM-Based IT Ticket Classification

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