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arxiv_agent_systems_research ยท Oct 23, 2026 ยท paper

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CRM-Agent-Bench: Benchmarking Tool-Using Agents in Stateful Enterprise Environments

arxiv.orgOct 23, 2026
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In brief

Deploying language agents in real applications demands more than the right answer: an agent must execute a multi-step business process correctly, follow domain-specific rules, and interact with a user across a dialogu...

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